How to deal with difficult people and people with a capricious mood?

Dealing with difficult people with a volatile mood can be challenging, but there are some practices that can help you deal with these situations more effectively.

You should be aware that difficult people and people with a volatile temperament often have these qualities as a result of accumulations of situations they may have experienced.

It takes patience, because you may find yourself having to deal with these characters.

It is worth noting that:

Empathy doesn't mean weakness: Empathy is strength, it helps you build stronger relationships with others.

Everyone is unique: there is no one-size-fits-all way to deal with difficult people. You may need to try different strategies until you find what works for you.

And now with some practical practices and strategies for dealing with these people...

Understanding and empathy

Try to understand why their mood swings: There may be external or internal factors that affect their mood, such as stress, fatigue, or personal problems.

Put yourself in their shoes: Try to understand their point of view and feelings, even if you don't agree with them.

Express your empathy: show them that you care about them and their feelings.

Communicate effectively

Communicating effectively is often the solution to most human problems.

Choose the right time to talk: Avoid talking to them when they are nervous or angry.

Be clear and direct: Express your thoughts and feelings clearly and simply, avoiding blame or accusation.

Listen to them attentively: give them the opportunity to express themselves without interruption.

Use "I" instead of "you": Instead of saying "you always get angry," say "I feel bad when I see you angry.

Keep calm

Stay calm: Emotional reactions can make things worse.

Take a deep breath: this will help you calm down and think clearly.

Find solutions: Together try to find solutions to the problem.

Define boundaries

Set clear boundaries: determine what you can and can't afford.

Be firm: Don't be afraid to say "no" if necessary.

Respect yourself: Do not allow anyone to take advantage of your kindness.

Ask for help

Talk to someone you trust: Talking to a friend, family member, or therapist may help you understand the situation better.

Find support: Support groups or career counseling may help you develop your skills in dealing with difficult people.

Remember:

Be patient: It may take some time to see positive results.

Don't take it on yourself: Their behavior may be the result of personal problems that have nothing to do with you.

Take care of yourself: Make time for yourself to rest and relax, after dealing with such people, and try to empty your mind of any negatives received during dealing.

Useful practical applications

Now here are some of the most popular general attitudes in which these practices have been applied...

Example 1: A moody coworker

Attitude: Your co-worker is often moody and may sometimes criticize you.

Application:

Stay calm: When you're criticized, take a deep breath and try to calm down before responding.

Communicate clearly: Tell him gently: "I feel frustrated when you talk to me like this. Can we discuss this more calmly?"

Setting boundaries: If the negative behavior persists, you can tell them, "I need to feel respected in the workplace, and I'm not ready to tolerate this kind of treatment."

Comprehension: Try to understand what might push him to act in this way. Perhaps he is going through a lot of stress in his personal life.

Example 2: A difficult family member

Situation: A relative of yours is known to be difficult to deal with, and often raises disagreements in the family.

Application:

Active listening: When he speaks, try to listen attentively without interrupting him.

Ask open-ended questions: Ask him, "What makes you feel that way?" or "What do you wish would happen in this situation?"

Focus on strengths: Thank him for anything positive he does, even if it's a small thing.

Maintain a safe distance: You don't have to be close to this person all the time. You can spend less time with him if it causes you stress.

Example 3: A friend who tends to complain

Attitude: Your friend tends to complain about everything, and seems to find nothing positive in life.

Application:

Be flexible: Try to understand their point of view, but don't let them drag you into their negative world.

Provide support: Encourage him to look for positive aspects of his life.

Change the subject: If the conversation becomes too pessimistic, try to change the topic to something more positive.